Returns & refund policy

We want you to be happy with your order and completely satisfied. If something isn't right, here's how our returns, refunds, cancellations and exchanges work.

Important information

  • Return window: 30 days from the date of delivery
  • Return postage: paid by the customer (free if the item is faulty or incorrect)
  • Restocking fee: none
  • Refund timing: refunds are issued within 7 days of your return being accepted
  • Exchanges: available, following the procedure described below.

Please note: this Returns & Refund Policy is subject to our Terms of Service. Nothing in it affects your statutory rights as a consumer.

Return window and procedure

If a product doesn't meet your expectations, you can return your order within 30 days of delivery. Returns requested after this period cannot be accepted. This is in addition to your statutory 14-day right to cancel under the Consumer Contracts Regulations.

To start a return, email us at info@mikavaro.com. Our support team will send you clear, step-by-step instructions, including the return address.

Before sending your return, please make sure that:

  • the products are unused.
  • all original tags and labels are still attached.
  • they are returned in their original packaging.

Please pack the item carefully to prevent damage in transit. We recommend using a tracked service. The cost of return postage is paid by the customer, unless the item is faulty or not as described.

Cancellations

If you'd like to cancel your order, contact us as soon as possible at info@mikavaro.com. An order can only be cancelled before it has been processed and dispatched. Once your order has been delivered, you can still cancel within 14 days of receiving it, or return it within our 30-day return window, by following the return procedure.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us straight away at info@mikavaro.com, attaching clear photos of the problem. Once verified, we'll arrange a replacement or send the correct item at no extra cost to you, in line with the Consumer Rights Act 2015.

Refunds

Once we've received and inspected your return, we'll refund you using the same payment method you used when placing the order. Refunds are issued within 7 days of your return being accepted. Your bank or payment provider may need a few extra days to release the funds.

Exchanges

If you'd prefer an exchange, email us within 30 days of delivery at info@mikavaro.com with the details of the exchange you'd like. The same conditions apply as for returns:

  • the products are unused.
  • all original tags and labels are still attached.
  • they are returned in their original packaging.

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